Refund policy

Refunds & Exchanges

At The Uniform Hub, we pride ourselves on the quality of our products. In the unlikely event that you receive a faulty item, we will replace it at no additional cost. Please contact us within 7 days of receiving your order to arrange for a return and exchange.

Before making a purchase, please carefully review the size guide available on each product page. Due to the bespoke nature of our items, we are unable to exchange or return products for incorrect sizes. Custom color choices and designs are unique to your order and may not be re-sellable.

Return Process:

• Contact us first: If you need to return an item, please email us at sales@theuniformhub.co.uk to request a Returns Reference Number. We will then provide you with the correct return address.
• Please do not send any items back to the delivery address listed on our website; this is for deliveries only, not for returns.
• Include a note with your return specifying your order name/number, delivery address, and exchange request.
• Ensure you return your item using a Signed For delivery service, as this will provide tracking in case the return is lost. 

Important Notes:

• Bespoke Orders: All items from The Uniform Hub are custom-made to order. As such, we are unable to accept returns based on a change of mind, as they are exempt from distance selling regulations.
• Condition of Returned Items: We cannot accept returns for items that have been used, worn, or washed. Any returned item in this condition will be sent back to you.
• No Refunds on Custom Orders: Due to the tailored nature of our products, we do not offer refunds. Only exchanges or credit notes are available. Please ensure you have reviewed all details carefully before placing your order.

Thank you for understanding and choosing The Uniform Hub.