Frequently asked questions

What are your lead times?

Plain items (no logo): dispatched within 3 working days.
Branded items (embroidered or printed): dispatched within 10 working days. We email you a free digital proof first, so please approve it promptly.

Orders placed before 3pm on a working day count from that day. Each product page shows your exact estimated dispatch dates, and UK delivery usually takes 3–5 working days after dispatch (free on orders over £99).

Need it faster? Choose Speedy (branded dispatch in 4 working days, £20) or Lightning (branded dispatch next working day, £25) at checkout.

How can I pay for my order?

We accept all major credit and debit cards, including American Express, as well as PayPal. You can also pay by BACS transfer – please use your sales order number (shown at the top of your quotation) as the payment reference.

If you’re a business or organisation, you can apply for a trade account.

Can I get samples before I place my order?

Yes – plain samples of all our products are available to order, and we recommend them if you’re trying something new. Samples are charged at the standard price. You can keep them and use them in a future order, or return them with no restocking fee (return postage is paid by you).

When will you be getting more stock?

If the size or colour you need is out of stock, call us on 0800 002 5133 or email sales@theuniformhub.co.uk and we’ll let you know as soon as it’s back in stock, or suggest a similar alternative.

Where can I find the size guide for my item?

Sizing varies between brands, so check the size chart on each product page before ordering. For general guidance on how to measure, see our Size Guide.

What quality assurance do you provide?


Each order big or small is manually reviewed by our expert artwork and production team before dispatch to ensure it meets your specifications and our quality standards.

I need my order urgently.

Choose an express option at checkout:

  • Speedy (£20) – branded order dispatched in 4 working days (order before 4pm).
  • Lightning (£25) – branded order dispatched the next working day (order before 1pm).

Both depend on you approving your logo proof promptly. For anything tighter, call 0800 002 5133 or email sales@theuniformhub.co.uk before ordering.