Privacy policy
Terms and Conditions
These terms and conditions apply to the use of this website, www.theuniformhub.co.uk. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
Information About Us We are The Uniform Hub, a sole trading company, dedicated to providing high-quality, bespoke uniforms and clothing.
Contacting Us:
Email: sales@theuniformhub.co.uk
Telephone: 0800 002 5133
Please use these methods for any correspondence. We do not currently have any other contact channels.
Payment Terms Payment is required at the time of ordering. Payments can be made via:
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PayPal
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Credit or Debit Cards (processed securely via a third-party payment merchant)
All our products are handmade to order, with an average turnaround of 3-14 days for dispatch. Lead times may vary during busy periods. Please note: International orders may be subject to additional fees and taxes, which are the responsibility of the customer.
Delivery Once your items are ready, we will dispatch them via Royal Mail, DPD or EVRi with delivery taking between 1-5 working days from dispatch. You will receive a dispatch notification via email once your order has been sent.
If you require expedited delivery, please contact us in advance to arrange an Express Production Service.
Note: If an order is made on a weekend (Saturday/Sunday), it will be dispatched the following Monday.
Lost Parcels If you believe your parcel is lost, please contact us within 14 days of receiving the dispatch email. We will assist you in tracking the parcel, but we are unable to replace or refund lost parcels after this period.
Royal Mail requires a set period before a parcel is deemed lost, and we appreciate your patience during this time. We will work with you to file a claim with Royal Mail if necessary, but please note no refunds will be issued for lost items.
Incorrect Address It is your responsibility to provide the correct delivery address when placing your order. No refunds or replacements will be issued for orders that are delivered to an incorrect address. Please ensure your address and contact details are up to date.
Refunds & Exchanges We conduct a strict quality control process, but if you receive a faulty item, please contact us within 7 days of receipt to arrange a return and exchange.
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Sizing: Please review the size guide carefully, as we are unable to exchange items for incorrect sizes due to the bespoke nature of our products. Custom colors and designs often cannot be resold.
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Condition of Return: Items showing signs of use, wear, or washing will not be accepted for return and will be returned to you.
Return Process:
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Contact us via sales@theuniformhub.co.uk or 0800 002 5133 for a Returns Reference Number before returning any items.
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Return Address: You must contact us for the correct return address—please do not send items to our delivery address on the website.
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Signed For Service: Return items via a Signed For delivery service to protect both parties in case of loss during return shipping.
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Exchange Only: Due to the bespoke nature of our items, we do not offer refunds, only exchanges or credit notes.
Sale Items Sale items are discounted and cannot be returned or exchanged unless faulty. Please review the size guide carefully before purchasing as we cannot exchange items due to incorrect size selections in these cases.
Note: Voucher codes cannot be used on sale items.
Personalized, Custom & Bespoke Items Custom, personalized, and bespoke items are non-refundable and non-cancelable. This includes any items made to your specific requirements, such as names, design choices, and print colors.
Washing Instructions Please ensure you follow the care instructions provided with your garments. We are not responsible for items that are damaged due to improper washing. Refunds and exchanges will not be issued if care instructions have not been followed.