Privacy policy

Privacy Policy

This policy explains how The Uniform Hub Ltd (“we”, “us”) collects and uses your personal information when you visit theuniformhub.co.uk or buy from us. We are the data controller for this information.

Contact: The Uniform Hub Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ · sales@theuniformhub.co.uk · 0800 002 5133

What we collect

  • Order and account details: your name, company name, billing and delivery address, email address and phone number.
  • Order content: the products you buy, and any logos, artwork, text or notes you send us for personalisation.
  • Payment information: payments are processed securely by our payment providers. We do not see or store your full card details.
  • Device and usage information: such as your IP address, browser type and the pages you view, collected through cookies and similar technologies.
  • Communications: messages you send us by email, phone, chat or our contact forms.

How we use it

  • To process, personalise, deliver and support your orders.
  • To send order updates, logo proofs and service messages.
  • To prevent fraud, keep our site secure and meet our legal and accounting obligations.
  • To improve our website and products.
  • To send marketing emails, only where you have agreed or where you are an existing customer and have not opted out. You can unsubscribe at any time using the link in any email.

Who we share it with

We share information only with trusted service providers who help us run our business, including our website and e-commerce platform, payment providers, delivery companies, email and marketing tools, review and analytics services, and our embroidery and print partners. They may only use your information to provide services to us. We do not sell your personal information.

International transfers

Some of our providers are based outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contract clauses.

Cookies

We use cookies that are needed for the site and checkout to work, and, with your consent where required, cookies for analytics and marketing. You can manage your choices through our cookie banner or your browser settings.

How long we keep it

We keep order records for as long as needed to fulfil your order and for up to 6 years afterwards to meet tax and accounting requirements. Logo artwork is kept so we can process repeat orders unless you ask us to delete it.

Your rights

Under UK data protection law you can ask to access, correct or delete your personal information, object to or restrict how we use it, ask for a copy to be transferred to you, and withdraw consent at any time. To make a request, email sales@theuniformhub.co.uk. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ico.org.uk).

Changes

We may update this policy from time to time. The latest version will always be on this page.